Insurance eligibility, checked before the visit.
Eligibility lives behind a dozen payer portals, each with its own login, its own layout, and no API worth the name. So it gets done by hand, one patient at a time, the morning of the visit.
- No credit card required
- Free plan to start
Why eligibility checks eat the front desk
- Every payer has a different portal, and none of them export.
- Checks happen the day of the visit, so surprises become rescheduling.
- Portal logins are per-staffer, so coverage means headcount.
- Nothing is written down — when a claim is denied, nobody can show what the portal said.
How Browza runs them
Signed in, and staying that way
You log into each payer portal once by taking the wheel; the agent keeps that session in an encrypted profile and arrives already authenticated on every later run.
On a schedule, not on the day
Point an agent at tomorrow's schedule and it checks every patient overnight, so the front desk starts the day with answers instead of a queue.
Evidence, not assertions
Every run keeps the screenshots and the exact page text, so a denied claim can be answered with what the portal actually said, and when.
It adapts when the portal changes
The agent reads each page as a person would rather than following recorded coordinates, so a redesigned portal is a slower run, not a broken script.
What you'd actually say
No scripts, no selectors, no configuration screens — you describe the outcome and watch it happen.
“For each patient on tomorrow's schedule, check eligibility and active coverage in the payer portal and give me a table of name, payer, plan status, copay, and anything that needs a call.”
Questions people ask
Does Browza need our portal passwords?
No. You sign in yourself once using live takeover — you drive the browser, and nothing you type is logged or stored. The signed-in session is then kept in an encrypted profile so later runs arrive already authenticated. If you would rather an agent could sign in unattended, you can opt a specific account into the encrypted vault instead.
What happens when a portal challenges the login?
The run pauses and hands you the browser, live, wherever it got to. You clear the challenge and it picks up from exactly there — it never guesses its way past a security check.
Do we need a script per payer?
No. The agent reads each portal and works out the flow. Once a flow is proven it can be saved as a reusable skill, which makes later runs faster and cheaper — but that is an optimization, not a prerequisite.
Related use cases
What will you hand over?
Start with one task. Watch it run, take the wheel whenever you want, and keep the ones that earn their place.